Welcome to the Touch Planet Treks Pvt. Ltd is the most customer-focused travel agency which is located at the heart of Kathmandu, Thamel. We are the best travel agency in Nepal. Touch Planet Trek provides services related to traveling, trekking, and all other travel-related services. We are offering complete traveling packages for Nepal and we also providing international tour packages for India, Bhutan, and Tibet. We always focus on your enjoyment through the travel. You are not the only customer is our precious guest who comes to visit us and spends quality time. Please see below the TERMS, CONDITIONS, AND POLICY OF “TOUCH PLANET TREKS PVT. LTD."
“TOUCH PLANET TREKS PVT. LTD." TERMS, CONDITIONS, AND POLICIES
Flight Delay/Cancellation
There might be the possibility of flight delay or cancellation, particularly in Himalayan regions like the Everest region, the Annapurna region, the Kanchenjunga region, the Manaslu region, and the Jumla region, which sees bad weather pretty often. Thus, it’s recommended that extra cash be carried for food and accommodation in case of delays. Also, if you are traveling to remote areas, it is advised to fit extra days in your itinerary to prepare for some delays and unforeseen conditions. In case of flight delay or cancellation, we will not be responsible for food and accommodation except those in the itinerary.
Refund Policy
The advance down payment of 20% will not be refunded in case of cancellation of the trip for any other reason. If you have made the full payment, then you are entitled to a refund of all amounts minus 20% of the total amount. Still, there are certain charges you might have to incur. To cancel any trip, a written notification of your cancellation should be made. The cancellation charge will be as follows:
- 60 days before departure, no charge +
- 30–59 days before departure 20%+
- 15-29 days before departure 40% +
- 10–15 days before departure 60% +
- 9 days before departure 100%
Final Payment Policy
The remaining balance of the trip must be paid at least two weeks before departure from the trek. If you fail to make the final remaining payment before departure for the trip, we will not be compulsive for your journey.
Injuries and Evacuation
Touch Planet Treks Pvt. Ltd. would not be liable for any health/injury/emotional conditions suffered during the trip. Our packages don’t include any personal insurance, so if you want travel insurance, you will have to get one yourself. We will provide you a personal first-aid kit and a larger medicine kit to the group leader, but other than that, we will not be liable for any injury. Thus, it is recommended to get adequate insurance packages, including medical insurance and helicopter evacuation.
Early Termination of the Trek or Extra Days,
Sometimes travelers tend to finish the trip ahead of schedule or end up stopping a trip for health or personal reasons. In such a case, please understand that we do not offer any refund for unused days of the trip. Our costs are the same as we have an obligation to pay our guides and porters for the time they have committed. You will be paying for the committed days, and no refund will be made. There will be a case if, from your side, you wish to make an extra day's itinerary rather than the scheduled itinerary; you will need to make an extra payment.
Unforeseen Circumstances
Our normal refund policy does not apply in the event of natural disasters, war, conflict, unfavorable climate, unforeseen circumstances beyond our control, etc. In this case, deposits are not refundable. It’s best to check your travel insurance and make sure that it covers trip interruptions and cancellations. However, we will not be responsible for other expenses you have incurred as a result of this booking.
In the event that we will cancel the trip, we will work with you to reschedule the trek date at no extra cost. If you decide to cancel the trek that we are still running due to one of the above events, we will work with you to reschedule the dates at no extra cost as long as you notify us at least 20 days in advance.
Our Guest’s Responsibility
Touch Planet Treks Pvt. Ltd. guide has full authority during your tours as a team manager. You will be forced to leave the tour if you commit any illegal act, and no refund will be made. You can enjoy your journey we will make every possible effort to ensure you have a comfortable journey with us. But you have to understand that the Himalayas countries do not have facilities like the Western countries, so you should lower your expectations a lot regarding facilities. The weather might also be a factor that will impact your journey. Especially in the Himalayan regions, the weather is a huge problem, so we hope you will deal with patience and proper preparation.
Papers and Documents
You should present all the necessary documents such as Passport, visas, permits, etc. You will be held accountable in case you cannot make trips due to the absence of essential papers and documents.
Risk and Responsibility
Your safety and entertainment are our top priority. We do not make any effort to have you enjoy your holiday without any worry. However, there is a possibility of natural disasters like floods, landslides, avalanches, and many other unforeseen problems like flight delays, sickness, or accidents, so we advise you also to be careful. Any extra cost incurred during the trip due to your reasons is your responsibility and should be borne on the spot.
Travel Insurance
Proof of travel insurance is compulsory before the trek. Standard policies often only cover medical evacuation to 4000 m, so make sure the policy you get covers trekking as an activity up to 4000 m. and above. Some of the policies in Nepal require you to pay for evacuation upfront and be reimbursed after the trip ends.
Evacuation can cost up to $5000, so make sure to get an insurance policy that covers all these types of payments while traveling. You will mostly require these policies while trekking in remote regions so the days will be limited. Touch Planet Treks Pvt. Ltd strongly recommends you check specifics with your insurance company before the trip.
If you are planning to climb a trekking peak, you will have to get an insurance policy that also covers climbing as an activity. If you are evacuated and want to make an insurance claim, it is mandatory to get a hospital report in Nepal as soon as you get off the mountain. Our itineraries have enough time for you to get acclimatized to higher altitudes; however, it’s important to get the proper medical documentation for claims. You can get a medical report for a fee of about 150 to 300 USD from any hospital.
Touch Planet Treks is not responsible for any evacuation or medical bills during the trip, so make sure you have enough insurance to cover these bills. Whatever documentation you need to claim from the insurance company, our team will help you with that.
Form to be Filled up by Travelers
* You have filled in all the relevant forms required for application truthfully and agree to the Release and Assumption of Risk.
* You have read all the information, including terms and conditions, and accept this. agree.
I, ................................................................................................................agree and accept the above conditions.
SIGNED: __________________________________ DATE __________________________________
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